Privacy policy
7 Petals Home (“we”, “us”, “our”) is a luxurious home decor brand. We are committed to protecting and safeguarding your privacy. We strive to achieve the highest standards for your secure transactions and protect your Personal Information and privacy.
We describe our data collection ethos and practices through this Privacy Policy. This Privacy Policy describes how we collect, store, use and disclose information or data of the registered users, users or visitors (“users”, “you” “your”, “them”) when users visit, access or use the services (such services collectively referred to as the “service”) provided on our website located at www.7petalshome.com
This Privacy Policy is part of our Terms and Conditions. The Privacy Policy is to be read as a part and parcel of the Terms and Conditions. In case some subjects or aspects are not stated herein, they are mentioned in the Terms and Conditions. Upon using our service and accessing our Website, you agree to the terms stated in this Privacy Policy. In the event you do not agree with our Privacy Policy, you are requested to refrain from using our service or registering on or visiting our Website. If you use the service or access our website on behalf of a third party, you represent that you are authorized to accept the terms of this Privacy Policy on such a third party’s behalf.
The effective date of this Privacy Policy is September [•], 2021.
We collect the following data from the users:
Personal/User Information: We collect and store data, content and other information that a user voluntarily provides to us when they use our services through our Website and/or when a user communicates with us via social media and/or when a user calls or sends us an email directly or any other means. Generally, a user can browse our website without telling us who they are or revealing any personal information about themselves. Once a user gives us their personal information, the user is not anonymous to us.
Most features of our website would require registration, which may necessitate the user to provide their details such as an email address, a password, mobile number and other such information. In case, the user avails the service through our website, they will be required to provide Personal Information that may include their full name, address, telephone/mobile number and email address as well as their bank account number and other sensitive personal data or information as defined in Rule 3 of the Information Technology (Reasonable security practices and procedures and sensitive data or information) Rules, 2011 (“SPI Rules”) at the time of registration/activation of such service. ‘Personal information’ is defined under the SPI Rules to mean any information that relates to a natural person, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. Users are solely and exclusively responsible for the Personal Information and any other sensitive personal data or information as defined in Rule 3 of the SPI Rules that they provide us with, as may be required by us from time to time in order to provide the service to the user and in order for the user to benefit from our website.
Your password is a component of our security system. As such, it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised for any reason, you should change it immediately.
Billing information: In the event any service or content provided on our website is required to be purchased by the user, the user may be required to provide certain additional information when they purchase our services. We may require the user to pay with a credit card, wire transfer, debit card, cheque/cash, or Unified Payments Interface. We will collect such user’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the user through the authentication process. User’s credit card/debit card details will be transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, we will provide you an option not to save your payment details. User is advised that internet technology is not full proof safe and user should exercise discretion while using the same.
Usage Information: Upon using our service, we may collect the user’s browser types, language, access times and location, Internet Protocol Address (“IP address”).
Device Information: We also collect certain technical information from users when they use our services such as user’s Internet Protocol Address (“IP address”), the device or computer used to access our services including hardware model, operating system and version, MAC address, unique device identifier, International Mobile Equipment Identity, mobile network information.
We do not sell, license or trade the personal information of the user. We will not share the personal information of the user with others unless they are acting under our instructions or we are required to do so by law or we, in our sole discretion, deem it necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms and Conditions.
We collect the aforementioned information from users in the following manner:
We collect only the aforementioned information when a user voluntarily uses our service through our website. Upon using our service, the user consents and permits us to collect the aforementioned information.
We may use information a user submits in a public forum such as a blog, chat room, or social network to personalize their experience. Users are solely and exclusively responsible for the information they choose to submit in public forums.
We collect certain aforementioned data and information through cookies, web beacons, analytical services and advertising. This is further clarified in our cookie policy.
We may automatically track certain information about you based upon your behavior on our Website
We use the information and data collected from users in order to:
Provide the service as available on our Website to the user;
Contact the user when necessary and also provide the user with newsletters, marketing or promotional materials and other information that may be of interest to the user;
To conduct surveys, learn more about the user and analyse the data with the help of analytics service providers;
Improve and develop new products, services and features and enhance user experience; and
Analyse usage, purchase and traffic data.
Resolve disputes; troubleshoot problems; help promote a safe service; collect money
customize your experience;
detect and protect us against error, fraud and other criminal activity;
enforce our terms and conditions;
help detect and prevent identity theft, fraud and other potentially illegal acts;
correlate related or multiple accounts to prevent abuse of our services;
facilitate joint or co-branded services that you request, where such services are provided by more than one corporate entity;
any other reason as reason as required.
Mutual Benefits From The Personal Information:
Marketing Emails: When you voluntarily provide your email address to us, we would deliver to you information through emails such as our newsletters, surveys or other email messages containing Product and event information, Product recommendations or promotions. If at any time you would like to unsubscribe to these emails, you may select the 'Unsubscribe' link on the email or edit your information and consent to receive email and other communication in the 'Profile' section for registered users.
Text Messages: When you voluntarily provide your mobile phone number with us, you may receive text message/SMS alerts containing product and event information, Product recommendations or promotions on your mobile phone. Please note that we will never send you any unsolicited text message on your mobile phone. 7 Petals Home does not charge any fee from you for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider.
Telephone Calls: If you have chosen to leave your mobile phone number on our Website, you may receive phone calls containing product and event information, Product recommendations or promotions on your mobile phone.
Customized Service: We may use your Personal Information you have chosen to give us to provide you with customized service and use of our Website. For example, we may suggest products that would be of particular interest to you. Such customized information may be conveyed to you by way of emails or text messages/SMS and phone calls.
Special Events, Questionnaires And Surveys: On occasion, 7 Petals Home may sponsor special events, questionnaires and surveys. There may be specific rules and terms and conditions applicable to these promotions that explain how any Personal Information you provide will be processed. We strongly suggest you review any applicable rules and terms and conditions before participating. To the extent that any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.
Advertisements On 7 Petals Home: We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to our and other websites in order to provide advertisements about goods and services of interest to you. We do not take any responsibility with respect to your visits to such other websites and providing any information/s therein.
Opt-out system:
We use personal information to provide the services you better. To the extent we use your personal information to market to you, we will provide you the ability to opt out of such uses. We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all 7 Petal Home lists and newsletters, please click on the ‘unsubscribe button.
Further, it may be noted that a request not to receive unsolicited commercial emails will not apply to messages that the user requests or that are not commercial in nature. We may still contact users regarding purchases made even if they opt-out of receiving unsolicited commercial messages.
Links to third-party websites/collaborations:
Our website, and/or emails may contain links to other websites. Users acknowledge that these websites are subject to different privacy policies and we are not responsible for the content or privacy practices of these websites. This Privacy Policy will not apply to other websites and users are encouraged to be aware of the privacy practices of these third-party websites.
Further, a user who wishes to access a third-party website directly from our website does so at their own cost, risk and peril and we do not take any liability or risk associated with such actions.
Cookie Policy:
What are cookies: Cookies are small pieces of text used to store information on various web browsers. They are used to store and receive identifiers and other information on computers, phones and other devices. For the purpose of this Privacy Policy, other technologies such as the data we store on the website, identifiers associated with users’ device, and other software, are also referred to as "cookies". It is pertinent to note that the information so collected by these cookies is treated as non-personal data.
Why do we use cookies: We use cookies and similar technologies like web beacons, pixel tags, or local shared objects to deliver, measure, protect and improve our services by tracking a user’s visit. We use cookies for authentication and security purposes such as verifying a user’s account and to determine when they’ve logged in to our website and in order to ensure that a user’s account and personal data are safe and secure. We use cookies for preferences in order to make it easier for users to access our services, to create an experience that is personal and beneficial to the users, to provide users with content that is relevant to them, to gather data of those users who may be interested in our products and services. We also use cookies for analytic and research purposes in order to understand how users use our services and to improve them. We also use cookies to combat activity that violates our policies or otherwise hinders our ability to provide our services adequately.
How do we use cookies: When a user visits our website, we may collect information from the user automatically through cookies such as users’ passwords, measurement data, images, preferences and other relevant data. We use cookies if a user has an account with us while using our services through our website, regardless of whether the user has registered or “logged in”. (whether or not a user is registered or logged in), or when a user visits any other website that uses our services. Further, while we use cookies to track a user’s visit to our website by automatically logging their IP Address, we do not use this information to personally identify a user. However, if a user provides us with consent to “remember” the unique identifies that they select when they register with us, this unique identifies will be stored on a cookie in their device, linked to their registration information and their navigation path around our website will be tracked.
How to manage cookies: Users have a number of options to control or limit how we and our partners use cookies. Most web browsers are set in a manner to automatically accept cookies but a user can change their browser settings to declines cookies by consulting their browser’s support articles. If a user decides to decline cookies, they may not be able to sign in, customize, or use some interactive features of our services. Flash cookies operate differently than browser cookies, so a user’s browser’s cookie-management tools may not remove them.
Changes to our cookie policy: From time to time, we may update this Cookie Policy and any changes made are updated immediately. We reserve the right to modify or amend the terms of the Privacy Policy without giving prior notice to the users and we have no obligation in sending users an email or notification regarding such changes and the same is voluntarily agreed to by users when using our services. We recommend users to regularly check our policy for updates and continuous use of our services is deemed to mean that the user has agreed to the changes made in our cookie policy.
Web Beacons And Tracking Links:
Web Beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consisting of a few lines of code are embedded on the pages of our Website. They are often used in combination with Cookies and are often not visible to the user of the Website. Web Beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability.
If you reject our Cookies, you will prevent Web Beacons from relaying this information about you and may limit your use of some of our Website features.
Changes to the Privacy Policy:
Since our services and consequentially website is constantly developing, we may add features and products to our Website. In the event that these developments or additions affect the Privacy Policy, it will be updated accordingly. However, we reserve the right to modify or amend the terms of the Privacy Policy without giving prior notice to the users and we have no obligation in sending users an email or notification regarding such changes and the same is voluntarily agreed to by users when using our services.
If we make a material change in the Privacy Policy, we may or may not provide a prominent notice of the change on our website. We recommend users to regularly review our policy for updates or changes. Further, continuous use of our services by a user, after we make the requisite change to the Privacy Policy is deemed to be acceptance of the changes to the privacy policy by the users.
By using our services, the users are accepting the practices described and enumerated in the Privacy Policy. If a user does not agree to the terms of the Privacy Policy, then the user should refrain from using our website or purchasing any products on our website. All changes to the privacy policy may become effective after 24 hours of us posting the changes on our website.
Security Protection:
All your information is maintained by us in electronic form on our equipment, and on the equipment of our employees. User information may also be converted to physical form from time to time. We make all user information accessible to our employees only on a need-to-know basis and binds all such employees to strict confidentiality obligations.
We have stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
Transfer Of Data To Other Countries:
7 Petals Home, our Affiliates and third parties who may receive your Personal Information in accordance with this Privacy Policy and the databases in which your Personal Information is stored shall be located in India and are required to honour the privacy representations made in this Privacy Policy under applicable laws of this country. In case of transfer of data to any other country, legal protections applicable to Personal Information in the concerned country will apply.
OUR RIGHTS:
We may elect to electronically monitor areas of the Website and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the portal; or (iii) to protect our rights or property or the rights of the users, sponsors, providers, licensors, or merchants.
We are not responsible for screening, policing, editing, or monitoring Content. If any Content is notified to us as being infringing, defamatory, damaging, illegal, or offensive, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the Website.
We may terminate your access, or suspend your access to all or part of the Website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider, or us. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer.
Your Consent:
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.
If you believe that any information held by us for you is incorrect or incomplete, please write to or email us at mail@7petalshome.com as soon as possible. We will promptly correct any information found to be incorrect.
Breach of Internal Security:
Notwithstanding the above, we shall not be responsible for any breach of security or for any actions of any third parties that receive the users’ personal data or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage devices, computer crashes, breach of security and encryption, poor quality of internet service or telephone service, etc.
How to contact us:
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Email Address: mail@7petalshome.com
Address: B 111, Neeti Bagh, New Delhi 110039
